1. Non-Refundable Categories

Certain categories of products are non-refundable. Once a purchase is completed and the product has been delivered, no refund can be processed. We encourage customers to thoroughly review the product details and descriptions provided before making a purchase.

• Game Top-Ups: Services like game top-ups (e.g., EA Sports FC Points, eFootball) are delivered instantly, so refunds are not applicable.
• Gift Cards: Gift cards are pre-paid items that are immediately redeemable, making them non-refundable.
• Utilities, Software, and Design: Digital tools and software are non-refundable once delivered, as they cannot be retrieved or canceled.

2. No Refunds for Incorrect Orders

It is your responsibility to ensure the accuracy of your order. OTT Subscription Nepal will not issue refunds for orders placed incorrectly. We strongly recommend that customers verify all details before completing the purchase.

If you accidentally order the wrong product, please reach out to our support team. While a refund won’t be possible, we may help you find a solution, such as offering guidance on using the product or assisting in upgrading it (subject to applicable terms).

3. Replacement Policy

3.1 Products with Replacement Warranty

Some products come with a replacement warranty, which is clearly specified on the product page. This warranty lasts until the expiration or validity period mentioned. During this time, if there is a valid issue with the product, you may request a replacement.

3.2 Replacement Processing Time

Replacement requests are subject to product availability and can take between 1 to 30 days. If we are unable to provide a replacement within 30 days, you may request a prorated refund based on the duration the product was used.

4. Non-Refundable Streaming Services

Streaming services such as Netflix, Spotify, Amazon Prime Video, and others are non-refundable. Once a subscription is activated, no cancellations or refunds will be offered.

5. Changes by Original Providers

OTT Subscription Nepal cannot be held responsible for any changes made by the original service providers (e.g., Netflix, Prime Video, Spotify). This includes any changes to content, service availability, price increases, or policy adjustments.

6. Refunds Processed to OTT Subscription Nepal Wallet

If a refund is approved, it will be credited to your OTT Subscription Nepal wallet, which can be used for future purchases on our platform. Refunds will not be processed back to credit/debit cards or bank accounts.

7. General Guidelines for Returns, Refunds, and Replacements

• Refund Eligibility: Refunds are provided only under specific circumstances, such as when a replacement cannot be provided within 30 days.
• Replacement Requests: For replacements, proof of purchase and evidence of the issue (e.g., screenshots, error codes) must be provided.
• Refund Processing Time: Once approved, refunds will be processed within 7-10 business days and credited to your OTT Subscription Nepal wallet.
• Communication: All inquiries regarding refunds, returns, or replacements should be directed to our support team for assistance.

8. Important Considerations

• Review Product Descriptions: Ensure you have read the full product details and terms before purchasing.
• Validity Period: Refunds and replacements cannot be processed once the product's validity period has expired.
• Service Provider Terms: Some products are subject to terms set by the original service providers, which may impact usage or availability.

9. Conclusion

At OTT Subscription Nepal, we strive to deliver a seamless and enjoyable shopping experience. However, due to the nature of digital products, there are limitations to refunds and returns. We strongly recommend that you review all product descriptions and terms before making a purchase. If you have any questions or concerns, our support team is here to help.